Everything Current & Future Residents Need
Quick access to your portal, maintenance requests, available rentals, and helpful guides for every stage of your residency.
Log into your portal to view your lease, payment history, and account details.
Log InLog in to submit a maintenance request and track the status of open work orders.
Submit RequestPay your rent securely through the resident portal. Online payment is the preferred method.
Pay NowReach our team for questions about your lease, property, or account during business hours.
Contact UsBrowse our current rental listings across South Florida and Metro Atlanta.
View ListingsReady to apply? Submit your rental application securely through our application portal.
Start ApplicationLearn what to expect from application to approval — requirements, timeline, and next steps.
Learn MoreWhat to Expect When You Apply
Our application process is designed to be straightforward. Here is what happens from the time you apply to the time you move in.
Find a Property & Submit Your Application
Browse available rentals and submit your application through our online portal. Each application requires a completed form, valid ID, and proof of income. Application fees may apply.
Screening Review
All applicants are screened for credit history, income verification, rental history, background, and pet compliance where applicable. We review every application thoroughly before making a decision.
Approval & Lease Signing
Approved applicants will be notified and provided a lease agreement for review and signature. Security deposit and first month's rent are typically required prior to move-in.
Move-In Walkthrough
Before or on your move-in date a property walkthrough is conducted to document the condition of the property. You will receive a move-in checklist and property condition report for your records.
Portal Setup & Keys
You will be onboarded into our resident portal where you can pay rent, submit maintenance requests, and access your lease documents. Keys and move-in instructions are provided at possession.
Your Move-In Checklist
Here is what to expect and prepare for before and on your move-in day.
Before Move-In Day
Make sure your lease is signed, all required funds have been submitted, and your renter's insurance is active. Renter's insurance is required prior to taking possession of the property.
- Lease signed by all parties
- Security deposit paid
- First month's rent paid
- Renter's insurance active
- Utilities transferred to your name
Move-In Walkthrough
A walkthrough inspection is conducted to document the property condition at the start of your tenancy. Review the move-in checklist carefully and note any pre-existing conditions.
- Walk through every room with the checklist
- Document any pre-existing damage with photos
- Return the signed checklist within the required timeframe
- Keep a copy of the completed checklist for your records
Setting Up Your Portal
Log into your resident portal to set up online rent payments, review your lease documents, and familiarize yourself with how to submit maintenance requests.
HOA & Community Rules
If your property is governed by an HOA, review the community rules and regulations provided at move-in. Lease violations related to HOA rules are the resident's responsibility.
How to Prepare for Move-Out
Following proper move-out procedures helps protect your security deposit and ensures a smooth transition.
Give Proper Notice
Review your lease for the required notice period before vacating. Notice requirements vary by lease term and state. Do not rely on general guidelines — your signed lease is the binding document for notice requirements.
Property Condition
The property must be returned in the same condition as it was received, accounting for normal wear and tear. Clean all rooms, appliances, and fixtures. Remove all personal belongings and trash.
- Clean all appliances inside and out
- Patch any holes in walls where permitted
- Clean bathrooms and kitchen thoroughly
- Remove all personal items and trash
Keys & Access
Return all keys, fobs, garage openers, mailbox keys, and any other access devices on or before your move-out date. Unreturned keys may result in charges for lock replacement.
Move-Out Walkthrough
A final walkthrough and property condition photos are taken after you vacate. Any damages beyond normal wear and tear may be deducted from your security deposit. Your security deposit refund will be processed in accordance with your lease and applicable state law.
Utilities
Transfer or cancel all utilities effective on your move-out date. Do not cancel utilities before your move-out date as this may affect your deposit.
Forwarding Address
Provide a forwarding address to our office so your security deposit refund and any final account statements can be sent to the correct location after move-out.
Resident Frequently Asked Questions
Answers to the questions we get most often from current and prospective residents.
How do I pay rent?
Rent is paid online through the resident portal. Online payment is the preferred and recommended method. Please review your lease for the exact due date and any applicable grace period or late fee terms.
How do I submit a maintenance request?
All non-emergency maintenance requests must be submitted through the resident portal. This ensures your request is logged, assigned, and tracked. Do not contact vendors directly.
What is considered a maintenance emergency?
Emergencies include active water leaks or flooding, no heat or AC in extreme temperatures, gas leaks, electrical hazards, fire, or forced entry. Call 911 first for life-safety situations, then contact our after-hours line at (855) 740-2300 ext. 700.
Who is responsible for lockouts?
Lockouts and lock replacements are the resident's responsibility per your lease agreement. You are responsible for contacting a licensed locksmith at your own expense. Lockouts are not maintenance emergencies.
How much notice do I need to give before moving out?
Notice requirements are outlined in your lease agreement and vary by lease term and state. Please review your signed lease — do not rely on general guidelines when providing notice to vacate.
When will I get my security deposit back?
Security deposit refunds are processed in accordance with your lease and applicable state law after your move-out inspection is complete. Provide a forwarding address to ensure timely delivery.
Is renter's insurance required?
Yes. Renter's insurance is required prior to taking possession of the property and must remain active throughout your tenancy. This protects your personal belongings — the owner's insurance does not cover your personal property.
How do I contact the management office?
You can reach us by phone at (855) 740-2300 ext. 3 or by email at management@rcarealtygroup.com during business hours Monday through Friday. For after-hours emergencies call ext. 700.
General Maintenance
Submit all non-emergency requests through your resident portal
- HVAC issues (non-extreme temperatures)
- Leaking faucet or running toilet
- Appliance issues
- Minor plumbing issues
- Pest concerns
- Lockouts (resident responsibility — not an emergency)
After Hours Emergency
Call 911 first for any life-safety situation — then contact us
- Active water leak or flooding
- No heat or AC in extreme temperatures
- Gas leak — call 911 first, then contact us
- Electrical hazard — call 911 first, then contact us
- Fire — call 911 first, then contact us
- Forced entry / kicked-in door — call 911 first, then contact us
Lockouts are not emergencies and are the resident's responsibility per your lease agreement.
We’re Here to Help
Reach our management team during business hours for questions about your lease, property, maintenance, or account.