Landlord Frequently Asked Questions
Common questions from property owners about management fees, tenant screening, maintenance, evictions, and what to expect working with our team.
Fees & Billing Questions
How are management fees charged?
Management fees are calculated as a percentage of collected monthly rent — typically 7% to 10% depending on the property type, location, condition, and service scope. If no rent is collected, no management fee is charged.
Are there any other fees besides the monthly management fee?
Yes. A one-time setup fee applies when onboarding a new property into our system — $99 with prior placement, $299 for vacant properties, or $399 for occupied properties without prior placement. Lease signing and renewal coordination fees of $295 for 12-month terms and $494 for 13–24 month terms also apply. All fees are disclosed before any service begins.
Is the setup fee reduced for any reason?
Yes — the $99 reduced setup fee applies for owners who previously used our tenant placement services to fill the property. The transition into full management is seamless and straightforward.
Do you offer portfolio pricing for multiple properties?
Yes. Owners with multiple units or ongoing inventory may qualify for customized portfolio pricing. Contact us directly to discuss a pricing structure that fits your investment goals.
Finding & Screening Tenants
How do you find tenants?
Your property is listed on the MLS and syndicated across major rental platforms including Zillow, Realtor.com, Apartments.com, Zumper, Redfin, and 100+ additional sites. We also create a dedicated property marketing page that can be shared directly across social media and community groups.
What does your tenant screening include?
Every applicant is screened for credit history, income verification, rental history, background, landlord verification, and pet compliance where applicable. We review every application before making a placement recommendation to the owner.
Do I have approval over who gets placed in my property?
Approved applicants are presented with a recommendation. Final placement decisions follow Fair Housing guidelines and cannot be based on protected class characteristics — however, income, credit, and rental history standards are applied consistently.
What happens if the placed tenant leaves early?
If a tenant placed by our team defaults early in the lease, we will assist in finding a replacement tenant at no additional placement fee — subject to the terms of our service agreement.
Day-to-Day Property Operations
How are maintenance requests handled?
Residents submit maintenance requests through the resident portal. Our team reviews the request, dispatches the appropriate vendor, follows up on completion, and notifies you when the work order is closed. You receive notifications for work orders through your owner portal.
Do I need to approve maintenance work before it happens?
For routine maintenance and repairs under a pre-agreed threshold, our team handles coordination without requiring owner approval on each item. For larger repairs or non-routine work, we contact you before proceeding.
How many inspections does my property receive per year?
Managed properties receive four inspections per year — three routine inspections and one owner-requested inspection when needed. Inspection reports and property condition notes are documented and accessible through your owner portal.
Can I see payment and work order information online?
Yes. Your owner portal provides access to monthly statements, payment history, work order activity, and property documents — available at any time through the online portal or app.
When Things Don't Go as Planned
What happens if a tenant stops paying rent?
Our team issues late notices per the terms of the lease and applicable state law. If the situation escalates, we coordinate with attorney resources to begin the eviction process. No management fees are collected during a non-rent-paying eviction period.
Do you provide eviction support?
Yes. We provide attorney accessibility and eviction coordination support. An optional eviction reserve fund is available for Manager-placed tenants — monthly contributions are applied toward attorney fees when needed. Coverage applies to tenants placed and screened by our team.
Do you get paid during an eviction?
No. Management fees are not collected while the property is in a non-rent-paying eviction period. We are aligned with your interests — we only earn when your property earns.
Starting with Property Management
How do I get started with property management?
Schedule a free consultation with our team. We'll review your property, discuss pricing, service options, and the onboarding process. If it's a good fit, we'll send over the management agreement and begin onboarding from there.
Can I start with tenant placement and move to full management later?
Yes — and many owners do exactly that. If you choose to transition into full management after the first lease cycle, the $99 reduced setup fee applies — a natural progression for owners who start with placement and want more support over time.
Do you work with owners who already have a tenant in place?
Yes. We can onboard a property with an existing tenant and continue management under the current lease. A one-time setup fee of $399 applies for occupied properties without prior placement — covering owner account setup, existing lease review, tenant transition, and system activation.
Managing Rental Property Is More Than Collecting Rent
If reading through these questions made you realize how much is involved in managing a rental property — you're not alone. Most owners who hire us say the same thing. Let's talk about what we can take off your plate.
Let's Talk About Your Property
Schedule a free consultation and our team will answer any questions you have about property management, pricing, and getting started.